Legal & Information
Refund Policy
This policy describes how refunds are handled for pooja bookings made through Namma Pooja Sannidhi. Every booking's price is shown transparently before you confirm it.
Last updated: [To be confirmed: publication date]
What you pay for
The total shown at the Review & Confirm step is the sum of: the package's service fee, the samagri items you selected, and any additional charges listed on the package. The full breakdown is displayed before you confirm — there are no surprises added afterwards.
Eligibility for a refund
Refund eligibility depends on when a cancellation is made and how much of the service has already been carried out. These terms are being finalised and are marked here rather than guessed:
- [To be confirmed: refund window(s) — how close to the ceremony a cancellation is still refundable]
- [To be confirmed: refund amounts / any processing fee or percentage deducted]
- [To be confirmed: treatment of samagri already purchased for the booking]
- [To be confirmed: partial refunds, if any, for cancellations after work begins]
How to request a refund
If you need a refund for a booking, cancel or contact us about the booking through your My Bookings account area or via our Contact page, keeping your booking reference handy. [To be confirmed: expected response time for refund requests]
How refunds are issued
Approved refunds are returned using the original payment method wherever possible. [To be confirmed: refund processing time (e.g. number of business days)] [To be confirmed: payment provider details, once payments go live]
Cancellations
For how to cancel a booking and what happens when you do, see the Cancellation Policy.
Changes to this policy
We may update this policy; the “Last updated” date at the top of this page will be revised when that happens.
Contact us
Questions about refunds can be sent through our Contact page. [To be confirmed: dedicated support email/phone]